Unapologetically Positive, Cheerful, and Successful.
Executive MBA Online, Class of 2020
Product Owner, Employee Experience, BECU
Early in her career, Hazelmae Overturf received some criticism: “Your optimism and positivity may come across as immature and disingenuous.” This gave her the impression that her authentic mannerisms, cheery disposition, and hopeful nature would hold her back—that these qualities would be perceived as unprofessional.
While she was taken aback, Hazelmae still believed that the personal qualities she was being encouraged to tone down were great tools for relating to—and connecting with—customers. Having worked at a credit union in Washington for more than 12 years, she knew the type of service her clients expected. But this criticism did creep into her mind.
“You get the voices in your head from those conversations over time—I call them limiting thoughts. But you must believe in yourself, your power to overcome and recognize the work you’ve put in to get to this point.”
Always Moving Forward Together.
As Hazelmae rose through the ranks at the credit union, some people didn’t see her growth as deserved or earned. Subtle, and not so subtle, resentments began bubbling up from a few team members. One teammate in particular, a man older than Hazelmae, took a passive-aggressive route by questioning her competency during meetings and presentations.
“In my career, I’ve have had several leadership roles where I was probably the youngest person on the team,” she says. “Having worked alongside people and then becoming their boss created challenges. One gentleman seemed uncomfortable with me, a younger woman, leading an area that he considered his expertise. During presentations he would frequently stop, look at me, and ask, ‘Do you understand?’ Which I interpreted as an attempt to knock me down a bit in front of the rest of the team.”
Instead of admonishing her colleague or becoming confrontational, Hazelmae chose a more diplomatic approach. She worked to understand his behavior and needs. She then gave him a platform to grow and share his knowledge with the team.
“I made it very clear, I am here as your leader and the leader of this team, but we work together collectively, and our job is to shine—to be our best together.”