According to Pew Research, 70 percent of Americans currently use social media, while only 5 percent used social media in 2005. This increase has been steady and drastic, leading to controversy surrounding the usage of social media by businesses in regulated industries and the prevalence of data collection by government agencies.
The social media landscape has been impacted by vast, grey areas concerning legal and ethical issues. Some agencies, such as the Internal Revenue Service (IRS), are keen to take advantage of the opportunities presented by social media, whereas other entities across regulated industries are more skeptical. Social media presents both apparent danger and potential undiscovered opportunity, forming a fascinating and nuanced topic for discussion.
To learn more, check out the infographic below created by Washington State University’s online Master of Business Administration degree program. Research conducted by WSU faculty members Kimberly A. Houser, Debra Sanders and Robert E. Crossler is also cited within the infographic.